Vision Support is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect personal information through our website and general enquiries.

Vision Support is the trading name of Vision Enhancement Services (Charity Number 1068565).

Who We Are

Vision Support provides support and services to people affected by sight loss across North Wales, Cheshire and Halton.

For the purposes of UK data protection law, Vision Support is the data controller for the personal information processed through this website.

Information We Collect

We may collect and process the following information through our website:

  • Contact details such as name, telephone number and email address
  • Information submitted through contact forms or enquiries
  • Information relating to donations, fundraising or event registrations
  • Newsletter and marketing preferences
  • Technical information such as IP address, browser type and website usage data collected through cookies and analytics tools

How We Use Your Information

We use personal information to:

  • Respond to enquiries and requests
  • Provide information about our services and activities
  • Process donations and event registrations
  • Send newsletters or marketing communications where consent has been provided
  • Improve our website and services
  • Meet legal, regulatory and safeguarding obligations

Lawful Basis for Processing

We process personal information under one or more of the following lawful bases:

  • Consent
  • Legitimate interests
  • Legal obligations
  • Performance of a contract

Where we rely on consent, you may withdraw this at any time.

Marketing Communications

We will only send newsletters or marketing communications where you have consented to receive them or where we are otherwise permitted to do so by law.

You can unsubscribe at any time by contacting us directly.

Sharing Information

We will not sell your personal information.

We may share information with trusted service providers or partner organisations where necessary to deliver services or comply with legal obligations. This may include:

  • IT and website providers
  • Payment processors
  • Professional advisers
  • Regulators or safeguarding authorities where required

Data Security

We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

Retention of Information

We only keep personal information for as long as necessary for the purpose it was collected, including to meet legal, accounting and safeguarding requirements.

Your Rights

Under UK GDPR, you have rights including:

  • The right to access your information
  • The right to request correction of inaccurate information
  • The right to request deletion of your information in certain circumstances
  • The right to restrict or object to processing in certain circumstances
  • The right to withdraw consent where consent is relied upon

To exercise your rights, please contact us using the details below.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): Make a complaint | ICO

Cookies

Our website may use cookies and analytics tools to help improve user experience and monitor website performance.

You can control cookies through your browser settings.

Contact Us

If you have any questions about this Privacy Policy or how we use your information, please contact:

Vision Support

Email: information@visionsupport.org.uk

Telephone: 01244 381515