Cookie Notice

This Cookie Notice explains how Vision Enhancement Services, trading as Vision Support, uses cookies and similar technologies on our website.

Vision Enhancement Services is a registered charity in England and Wales (Charity Number 1068565) and a company limited by guarantee (Company Number 03512340).

This notice was last updated in August 2026.

1. What are cookies?

Cookies are small text files placed on your computer, smartphone, tablet or other device when you visit a website.

Cookies allow websites to recognise a device and store information about a visitor’s actions or preferences. Similar technologies, including pixels, scripts, tags and local storage, may perform related functions. In this notice, we refer to all these technologies as “cookies”.

Some cookies are deleted when you close your browser. Others remain on your device for a specified period or until you delete them.

2. How we use cookies

We use cookies and similar technologies to:

  • operate our website securely;

  • remember choices and accessibility preferences;

  • understand how visitors use our website;

  • improve the performance and accessibility of the website;

  • display content such as videos and social-media posts;

  • measure the effectiveness of our communications and campaigns; and

  • remember the choices you make about cookies.

We do not use cookies to sell your personal information.

3. Types of cookies we use

Strictly necessary cookies

These cookies are required for the website to operate securely and correctly. They may be used to:

  • maintain website security;

  • prevent fraud or malicious activity;

  • enable essential website features;

  • remember your cookie choices;

  • support forms and other services you have asked to use; and

  • maintain secure administrator sessions.

Strictly necessary cookies do not require consent, but we will still provide information about them.

These may include cookies used by:

  • WordPress, which operates our website;

  • Wordfence, which helps protect the website against security threats;

  • Complianz, which records your cookie choices; and

  • Google reCAPTCHA or similar security tools, where required to protect forms against spam and misuse.

Preference and functionality cookies

These cookies allow the website to remember choices you make and provide enhanced functionality. This may include remembering accessibility settings, display preferences or other choices.

These may include cookies or local-storage technologies used by UserWay and other accessibility features on our website.

Where consent is required, these technologies will not be enabled unless you agree to them.

Analytics cookies

Analytics cookies help us understand how visitors use our website. They may collect information such as:

  • which pages are visited;

  • how visitors reached the website;

  • how long visitors spend on particular pages;

  • which links or features are used;

  • the type of device and browser used; and

  • general information about website performance.

We use Google Analytics to help us understand and improve the use of our website. We ask for your consent before using Google Analytics cookies.

Information collected through analytics is used to identify general patterns and improve our website. We do not use it to identify visitors unnecessarily.

Google Analytics cookies currently include:

  • _ga, which distinguishes website visitors and normally expires after two years; and

  • _ga_*, which maintains and counts session information and normally expires after one year.

Marketing and measurement cookies

Marketing and measurement cookies may be used to understand whether someone visited our website after seeing or interacting with one of our communications, campaigns or advertisements.

Depending on the campaigns and services in use, these technologies may be provided by Google, Meta/Facebook or other advertising and communications platforms.

We will ask for your consent before placing marketing or advertising cookies on your device.

These may include:

  • Google advertising or conversion-measurement cookies, such as _gcl_au;

  • Meta/Facebook measurement cookies, such as _fbp; and

  • pixels or similar technologies used to measure campaign performance.

We do not use these technologies unless they are enabled on our website and you have provided any consent required by law.

Embedded content and social-media cookies

Pages on our website may include content provided by third parties, such as:

  • YouTube videos;

  • LinkedIn content;

  • TikTok content;

  • Instagram or Facebook content; and

  • social-media sharing features.

These providers may use cookies or similar technologies to recognise your device, record how you interact with their content or personalise their services.

Embedded content may be blocked until you agree to the relevant cookie category. If you choose to view or interact with embedded content, the third-party provider may collect information in accordance with its own privacy and cookie notices.

Vision Support does not control how those third parties use information collected through their own services.

4. Cookie duration

The length of time a cookie remains on your device depends on its purpose:

  • session cookies are deleted when you close your browser;

  • security and functionality cookies are retained only for as long as necessary to provide the relevant feature;

  • our cookie-consent records are normally retained for up to 12 months;

  • analytics cookies may be retained for up to two years; and

  • third-party media or marketing cookies are retained for the periods set by the relevant provider.

We regularly review the cookies and similar technologies used on our website. We will remove cookies that are no longer required and will ensure that their duration is proportionate to their purpose.

5. Your cookie choices

When you first visit our website, you will be shown a cookie banner that allows you to:

  • accept optional cookies;

  • reject optional cookies; or

  • choose which categories of optional cookies to allow.

Optional cookies will not be placed on your device unless you make a choice that allows them.

Strictly necessary cookies cannot be switched off through our cookie controls because they are required for the website to operate securely and provide services you have requested.

You can change or withdraw your consent at any time by selecting the “Cookie settings” link available in the footer of our website. Withdrawing consent will not affect the lawfulness of any use that took place before it was withdrawn.

Your browser may also allow you to block or delete cookies. Blocking all cookies may affect the availability or operation of some parts of the website.

6. Third-party providers

We may use technology supplied by third-party providers, including:

  • Automattic or other providers supporting WordPress;

  • Complianz;

  • Wordfence;

  • UserWay;

  • Google, including Google Analytics, reCAPTCHA, YouTube and, where enabled, advertising measurement;

  • Meta, including Facebook and Instagram;

  • LinkedIn; and

  • TikTok.

These providers may process information outside the United Kingdom. Where personal information is transferred internationally, we will ensure that appropriate legal safeguards are used where required. These may include UK adequacy regulations, the UK International Data Transfer Agreement or the UK Addendum to approved standard contractual clauses.

You can find more information about how these providers use information in their own privacy and cookie notices.

7. Personal information and your rights

Some cookies and similar technologies involve the processing of personal information. Where this applies, you may have the right to:

  • be informed about how your personal information is used;

  • request access to your personal information;

  • ask for inaccurate information to be corrected;

  • ask for information to be deleted in certain circumstances;

  • ask us to restrict how information is used;

  • object to certain uses of your information;

  • withdraw consent where consent is relied upon; and

  • receive certain information in a portable format.

Some rights apply only in particular circumstances and may be subject to legal exemptions.

Further information about how Vision Support uses personal information and how you can exercise your rights is available in our Privacy Notice.

8. Data protection complaints

If you have concerns about our use of cookies or personal information, please contact our Data Protection Officer using the details below.

We will acknowledge a data protection complaint within 30 calendar days and investigate it without undue delay.

You also have the right to complain to the Information Commissioner’s Office:

Website: https://ico.org.uk/make-a-complaint/
Telephone: 0303 123 1113

9. Changes to this Cookie Notice

We may update this Cookie Notice when:

  • the cookies or technologies used on our website change;

  • we introduce or remove website features;

  • our service providers change; or

  • legal or regulatory requirements change.

The latest version will be published on this page and the date at the top of the notice will be updated.

10. Contact us

If you have any questions about this Cookie Notice or how we use personal information, please contact:

Data Protection Officer
Vision Support
Units 1 & 2 The Ropeworks
Whipcord Lane
Chester
CH1 4DZ

Email: information@visionsupport.org.uk
Telephone: 01244 381515

Region EU not activated for cookie-statement.