Below is a collection of quotes from people who have received various services from Vision Support. If you would like to give some feedback on a service you have received  please get in touch with us either by calling 01244 381515 or emailing

“I’ve spoken to quite a few people over the last few weeks but none of them really understand the things that are different or more difficult for me now in lockdown, it’s really helpful to be able to talk to someone who really understands about sight loss.”

– Service user, Wrexham

Quote obtained from service user about the benefits of receiving a check in phone call from Vision Support during the Covid-19 lockdown

“I recently lost my job and am now looking for other work, the iPad would help me to search and apply for jobs especially because a lot of places are asking for interviews over Zoom at the moment. I have a Samsung phone but don’t always find it easy to use; I had an iPad in my previous job and found that more accessible but had to give it back when I left. I would also use it for keeping in contact with people and potentially for work in the future.”

– Service user, Chester

Quote obtained from service user about the benefits of receiving a free iPad during the Covid-19 lockdown

“About 5 months ago I was unemployed along with lots of other people. I had the skills but not much experience.

It was suggested to me to try some voluntary work – so I contacted Vision Support. The staff there were very helpful friendly and very supportive.

They allowed me to help with their group computer training for the visually impaired as well as getting some experience in the field of Web design/developing which was what I was qualified to do.

I helped out making some posters for them for distribution for awareness of Vision Support and I was also able to help out with the build of their new web site.

All this experience helped me to fill a gap in my CV and it was down to voluntary work that helped me secure a fantastic new job 5 months ago – I am now working for a web studio in Chester and really enjoying my job.

I am so grateful to all the friends I made at Vision Support and everything they have done for me and wish them all the best in the future. I would recommend voluntary work to anyone, the experience and self-confidence you get is invaluable!!”

-Service user, Chester

“About four years ago I was registered Seriously Sight Impaired/blind. The consultant of the Ophthalmology department at St Asaph notified my optometrist in Mold of my condition.

My optometrist told me it would be possible to learn to touch-type on a special computer at the Vision Support Centre in Mold, giving me the telephone number where I could make enquiries.

My impairment of vision is such that I was fortunate in that I am able to move about providing there are no obstacles and I am familiar with the surroundings. Apart from the disappointment of not being able to drive, my main disability is not having sufficient acuity of vision to read or write.

The chance to overcome this problem by learning to touch-type seemed too good to miss. I phoned Vision Support and a appointment was arranged for me to start a course to learn to tough-type using the Guide computer.

Recently, I had a short course tutored by Keith Brown in order to unravel some of the mysteries of using the internet with Guide.

The Guide system, being voice operated, is not particularly compatible with the internet. As a result of all this invaluable help I have been able to write a short book on the first five years of my married life for my family. The organisation setting me so expertly on the road to compensating the disabilities of my loss of vision, Vision Support certainly lives up to expectations.

The support given by the expert and friendly staff have been memorable, and I can recommend that anyone finding themselves with the onset of low vision to seek their assistance.”

– Service user, North Wales