Contents:

Digital Inclusion

Welfare Rights

Independent Living Assistance

Home Visitors

Community Information Service

Digital Inclusion

Our digital skills officers who would be happy to help with any technology related enquiries. This could include, but is by no means limited to:

  • Finding ways to stay connected with others and keep in contact with family
  • Support with setting up online shopping
  • “Digital wellbeing” apps for enjoyment and distraction during social isolation

If you are feeling isolated during this time and finding it difficult to stay in contact with you family and friends, you may find support from our digital inclusion team helpful.

Our digital inclusion officers can support you to use technology to keep in contact with your friends and relatives in engaging and accessible ways.

Technology can also be a great tool for wellbeing and entertainment, from apps that will help you to plan your day and give you a feeling of motivation, to games, television and radio. We can provide you with information to help you find what you are looking for, as well as training in how to get the most out of your technology.

During this time, digital technology can also be a vital way to ensure that people retain their independence. If you would like support or training in how to use your computer, tablet or smartphone for online shopping, we are also happy to help.

If you are reading this as a professional, please do not hesitate to refer or signpost individuals to this service.

For more information, please telephone 01244 381515 or email information@visionsupport.org.uk

Click here to read an interview with one of our IT trainers.

Welfare Rights

Our Welfare Rights Department are available to provide support, advice and guidance over the phone or e-mail.

This includes:

  • Filling in benefit forms over the phone with the help of a welfare rights officer.
  • Or the option of sending the form to a welfare rights adviser who will then contact the client to complete it over the telephone.
  • Information about eligibility for benefits
  • Advice and signposting for Tax and Housing Issues

If your financial situation has been affected by the current situation and you are concerned about what benefits you may be entitled to, please do not hesitate to get in touch with our Welfare Rights Officer.

We understand that financial uncertainty can cause a great deal of stress for many people, and we are here to help with any queries regarding what you may be entitled to, as well as supporting you with filling in application forms over the phone if this is something you feel would be helpful to you.

If you are reading this as a professional, please do not hesitate to refer or signpost individuals to this service.

For more information, please telephone 01244 381515 or email information@visionsupport.org.uk 

Independent Living Assistance

Our Rehabilitation Officers are available to provide specialist support, information and advice. This could include, but is by no means limited to

  • Providing advice and information on local services available to vision impaired people
  • Providing advice on equipment available to vision impaired people to promote independence at home and where this can be purchased.
  • Making referrals to other social services key workers if needed

Our rehabilitation officers work within social services in Wrexham, Denbighshire and Conwy and are able to provide you with information on what is available to you within your community whether this be from social services directly or from local shops, groups and volunteers.

Our rehabilitation officers are also able to offer advice on remaining independent at home whether this be practical tips and techniques or on equipment that is available and where this can be purchased.

Our rehabilitation officers are also able to make referrals to other key workers within social services so do not hesitate to contact us for advice and support.

If you are reading this as a professional, please do not hesitate to refer or signpost individuals to this service.

For more information, please telephone 01244 381515 or email information@visionsupport.org.uk

Home Visitors

Our Home Visitors are available in Cheshire and North Wales to support you during this uncertainty in the following ways through telephone contact:

  • Emotional support – someone to talk to
  • Advise on equipment
  • Collect and deliver prescriptions
  • Advise on other services in the Cheshire and North Wales areas and signpost as necessary.

The Home Visitors in Cheshire and North Wales are here to support you through this difficult time, please feel free to contact them via our Head Office number 01244 381515 for any further information you may need.

If you are reading this as a professional, please do not hesitate to refer or signpost individuals to this service.

For more information, please telephone 01244 381515 or email information@visionsupport.org.uk

Community Information Service

Please note that Vision Support have temporarily suspended the visits of our Community Information Service.  We are reviewing the situation on a regular basis and will let you know when we will be restarting the service.

However, we are continuing to operate other Vision Support services, particularly in relation to ordering equipment and daily living aids.  We will be to assist you if you would like to order some equipment and can arrange for it to be delivered directly to your home.

For any questions or queries regarding Equipment, the Community Information Service or any of our other services please telephone 01244 381515 or email information@visionsupport.org.uk